Refund policy

Rare Owl 2-Day Return & Exchange Policy

At Rare Owl, we value your satisfaction and strive to provide the best experience. Please review our 2-day return and exchange policy carefully:

1. Non-Customized and Ready-to-Ship Products

• Returns or exchanges are allowed for non-customized and ready-to-ship products if:

  • The item is in original tag and condition, unused, undamaged, and returned in the original packaging.
  • If the original packaging is missing, ₹200 will be deducted from the refund amount.

• Customers must contact our support team within 2 days of delivery to initiate a return or exchange.

• Return/Exchange Charges: A fee of ₹200 per item will be charged for reverse courier pickup.

  • Note:- For Return it will be deduct from the refund amount and for exchange we will charge it before approving return.
    

2. Customized and Made-to-Order Products

• No Returns, Exchanges, or Refunds are allowed for customized or made-to-order products.
• In case of wrong or damaged products received, customers are eligible for a partial or full refund or replacement under the following conditions:
  • A package opening video is mandatory as proof.
  • The issue must be reported within 2 days of delivery.
  • Partial or Full Refund will depends on the Damage of the Items.

Refund Process

• Prepaid Orders: Refunds will be processed to the original payment method or via bank transfer.
• Cash on Delivery Orders: Refunds will be provided as store credit or coupon code for future purchases.
• Important: Refunds are not available for items purchased using store credit or coupon codes.

Return & Exchange Conditions

• One-time Return/Exchange Policy: Customers can avail of only one time return or exchange per order.

• Return Pickup:

  • Once approved, a courier pickup will be arranged within 24 hours.
  • If the location is unserviceable or the courier attempts fail more than twice, the customer must self-ship the item to our warehouse. For this we will refund a Return/Exchange Charges of ₹200 per item if we have taken any.
  • Self-shipping Recommendations: Use India Post for cost-effective shipping.

• Proof Requirements:

  • At the time of pickup, customers must record a video proof showing the item being packed and handed over to the courier.
  • If the wrong or damaged item is received in reverse pickup without proof, we will not process a refund.

Items Excluded from Returns & Exchanges

• Final sale, clearance sale, or discounted items are not eligible for return or exchange.

Contact Us

For any queries or to initiate a return or exchange, please reach out to us:

• Email: care@rareowl.in
• WhatsApp: +91 97234 86937

We are committed to making your Rare Owl shopping experience smooth and satisfying. Own The Rare.